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Returns Policy

Returns Policy

If for any reason you're not satisfied with your online order, simply return it within 30 days of delivery, in its original and unused saleable condition, together with its packaging and receipt to:

Off The Map Jewellery

Unit 2G Stockwell Lodge Studios

Rear of 129-133 Conway Street


BN3 23LW

We'll refund you the full amount of the standard goods, excluding any shipping charges. Refunds cannot apply to our Gift Vouchers, customised products eg engraved, personalised or bespoke orders or products that have been made in non standard sizes.

To return an order, please:

* Let us know the reason for the return and whether you would like us to exchange or refund the item.

* Return the jewellery in its unworn, new and re-saleable condition with its original product packaging and receipt.

* Package the item safely and securely so it won't get damaged in transit. 

* Return by registered post or courier ensuring item is insured for its full value. NB you will be responsible for all delivery charges.

* Mark any shipping documents/waybill with 'Return of British Goods' if you are returning the jewellery from outside the EU.

If you need any help or advice please do not hesitate to call us on +44 (0)1273 569270 or email us at

This does not affect your statutory rights.