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Christmas Returns & FAQ

We offer an extended returns policy for orders placed as Christmas gifts.

If your jewellery isn't right for the recipient, is not engraved, and hasn't been made to order you're welcome to return it to me for a refund between 3rd January & 15th January 2022.

If you've ordered a necklace or bracelet and it's not the right length, I can exchange it for a longer/shorter one for you when I return from the Christmas break.  Just drop me an email to hello@offthemapjewellery.com with your request and I'll get back to you as soon as I can.

If you've ordered an engraved ring for someone and it doesn't fit I can resize it for you for a nominal charge.  It's much easier for me to take a ring larger than smaller, and resize quotes are done on a case by case basis depending on by how much the ring needs to be resized by, but typically it's just between £10 and £20 mainly to cover insured return postage.

If your ring hasn't been engraved then you're welcome to return it for a refund.

Always make sure any returns are sent fully tracked and insured to:

Off The Map

Po Box 5334

Hove

BN52 9UH

Have a great Christmas and let's speak in 2022!

Stevie

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