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Guarantee

All Off The Map Jewellery items are guaranteed for 12 months from the original date of purchase under the terms of this guarantee.

The guarantee covers manufacturing defects only and is subject to the following exclusions: 

  • General wear and tear of the piece  
  • Damage due to misuse including:
  1. Leather or cotton necklaces and bracelets used in water that become damaged as a result
  2. Use of sunscreen or insect repellents on any cotton cord, leather or silver items causing them to tarnish prematurely
  3. Clasps failing due to bracelets or necklaces being pulled or stretched
  4. Chain links failing due to necklaces or bracelets being pulled by force or caught on something resulting in a stretched or broken chain.

    You will need to provide proof of purchase of the item if you wish to return it under the guarantee.

    In addition to your other rights under these terms, we will always do our best to repair your item free of charge during the warranty period. This includes replacing any loosened cord bracelets with new cord, providing it's not been misused as per the terms above.

    If we cannot repair your item we will offer you an exchange of the item or a refund. We reserve the right to provide a partial refund to reflect any use you have made of the item.

    Please note our guarantee does not cover the loss of any item.