Purchased as a birthday present and I couldn’t be more pleased. The pendant looks even nicer in person than in the photos. Really good customer service when I needed it as well.
Absolutely over the moon with the necklace. My son loves the outdoors so this is an amazing piece of jewellery for him to keep.
Really fast delivery as well.
I bought this for my husband’s birthday. The first one arrived and it was very small for a man, (15mm) it wasn’t until then that I realised that they did different sizes. I was offered an exchange, but in the end kept it for myself, and ordered the 20mm. When it arrived it had a 16” chain, instead of the requested 18”. Stevie popped the correct chain in the post, with a returns label, it was all sorted within 3 days. So, to sum it up, first class customer service, 5* quality product, and one happy husband, would I shop here again? Absolutely 100%.
A lovely presented charm when gift wrapped, and the charm itself is of high quality and a clean design, however the leather chord is not tied (as specified in the description), however this means the recipiant needs to be proficient in finishing the product and tying knots. I feel it devalues the product as I now have a beautiful charm on a useless leather chord.
Sorry you are not happy with the leather cord - but it does clearly say on the product description several times that it is NOT TIED 'Choose from a loose leather or vegan cord - cut it to your length for a bohemian look that's perfect for travellers.' and it also states 'Vegan or Leather cord is a loose 30' in length to cut to size.' It doesn't say anywhere that the ends are tied.
I leave it loose and untied as I have no idea how long the recipient is going to need it to be when worn, pre-tying the ends risks it being too short or too long. I've contacted you privately to organise some kind of replacement. It's nice to hear you feel the pendant itself is 'beautiful''.
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